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Friday, January 16, 2009

Project Management and ITIL for UC: Recipe for Sanity Series

David A. ZimmerPrint

Managing Unified Communications (UC) implementations and their ongoing support requires a fundamental need for systematic methods. By understanding basic project management methodologies as defined by an industry standard and applying internationally accepts process for ongoing IT operations, we have a greater chance of successfully deploying UC technology. More importantly, we serve the business and its objectives with the features and functionality required to be competitive and in the lead.

This series of articles describes the standards we can use to further the business use of unified communications. The following table of contents will be linked to the corresponding articles. As the articles are written, the table of contents listing will be update with the links for easy reference. Simply click on the desired link to access the article.

Table of Contents:

  1. Introduction to Series
  2. PMO, CobiT, ITIL – Alphabet Soup for Strategic Information Technology Services
  3. Service Catalog
  4. Change Management
  5. Service Desk
  6. Incident Management
  7. Problem Management
  8. Release Management
  9. Configuration Management
  10. Availability Management
  11. Capacity Management
  12. Project Management
    1. Initiate
    2. Plan
    3. Execute
    4. Monitoring and Controlling
    5. Closure
  13. Gotch Areas in PM for Most Companies
  14. IT Cube - 6 Perspectives to Project Requirements
  15. 7 Deadly Sins of Project Management
  16. 10 Commandments of Project Management
  17. Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
  18. Organization Maturity: The Ability to Change and Improve