Project Management and ITIL for UC: Recipe for Sanity Series

2009-01-16T14:22:00.001-08:00

David A. Zimmer, PMP
Chief Project Professor
American Eagle Group

Managing Unified Communications (UC) implementations and their ongoing support requires a fundamental need for systematic methods. By understanding basic project management methodologies as defined by an industry standard and applying internationally accepts process for ongoing IT operations, we have a greater chance of successfully deploying UC technology. More importantly, we serve the business and its objectives with the features and functionality required to be competitive and in the lead.

This series of articles describes the standards we can use to further the business use of unified communications. The following table of contents will be linked to the corresponding articles. As the articles are written, the table of contents listing will be update with the links for easy reference. Simply click on the desired link to access the article.

Table of Contents:

Introduction to Series
PMO, CobiT, ITIL – Alphabet Soup for Strategic Information Technology Services
Service Catalog
Change Management
Service Desk
Incident Management
Problem Management
Release Management
Configuration Management
Availability Management
Capacity Management
Project Management
1. Initiate
2. Plan
3. Execute
4. Monitoring and Controlling
5. Closure
Gotch Areas in PM for Most Companies
IT Cube - 6 Perspectives to Project Requirements
7 Deadly Sins of Project Management
10 Commandments of Project Management
Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
Organization Maturity: The Ability to Change and Improve

American Eagle Group Article Series

Project Management and ITIL for UC: Recipe for Sanity Series